Warranty
What the warranty covers, and for how long
A warranty ought to be short enough to read at the counter between customers. Ours is a limited one. The original purchaser is covered for defects in materials and workmanship that were present at delivery, as long as the furniture is used the normal way in a business. Here is how that plays out in a cafe.
Coverage periods
Each piece carries the period that suits its type:
- 7 years for metal chairs and stools that don't swivel
- 3 years for selected wood side chairs and stools
- 1 year for booths, table bases and swivel metal chairs and stools
- 1 year for every wood chair and stool, arms or no arms, and for indoor tables whose tops aren't solid wood
- 6 months for solid wood tops and for patio chairs, tables and stools
Product pages state the period wherever the category is clear. Where a page is silent, write to us before you order and ask. Quick questions about coverage may already have an answer in the FAQ.
What counts as a defect
Picture the day the pallets arrive. A chair that comes out of the carton with a cracked weld has a defect. A seat that splits after two winters of daily use is ordinary wear. A finish that arrives chipped is a defect, and a chip from a chair leg in March is wear. A solid wood top that shows a thin crack after a dry spell is behaving like wood. If you can't tell which side of the line a problem falls on, send photos and let us look.
What the warranty leaves out
- Misuse of a piece, or changes made to it
- The wrong cleaning agents
- Products sold unfinished, and parts bought on their own
- Solid wood moving with the humidity, as solid wood does
- Indoor furniture used outdoors, and patio furniture left without care
- Bumps and breaks in transit, which are a carrier claim
- Ordinary wear
Tell us within three days
Check the order the day it arrives. Defects and shortages need written notice from you, sent within three days after the shipment arrives. Hidden freight damage runs on a shorter clock of 24 hours, and the delivery page shows how to mark damage on the paperwork before you sign. Short windows keep a defect from blurring into damage that happened afterward.
Sending a claim
Email sales@restaurantfurniture.shop and open the subject line with CLAIM, then the project name. The message needs:
- Your order reference
- What went wrong, in a few plain sentences
- A picture of the whole piece, one of the defect up close, and one of any label
What we do about it
We repair the piece, replace it or credit what you paid for it, and we pick which. Sometimes the right fix is a new part, not a new chair.
Keeping the warranty working for you
Most trouble in a cafe comes from cleaners and weather. Wipe vinyl with mild soap and water, follow the cleaning code on fabric, touch up chips in metal finishes, and bring indoor pieces in from the sidewalk. The materials page lists care by material. Keep one folder with three papers in it: your order confirmation, the bill of lading you signed, and any photos taken at the door. A piece that isn't defective but isn't right for the room falls under the returns terms instead.